Question: I want to discuss ICE comment cards. We have hundreds of good comments and when we
get one bad one (which most of the time are unfounded) we hear from everyone in
management. How do we respond when the
comment is wrong?
Answer: It is up to your
management as to how ICE comments are to be answered. ICE comments are not meant to be used for
performance-based counseling. If you are being counseled from unfounded ICE
comments let me know.
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