Question: ICE is being misused.
Answer: ICE is sometimes misused by employees, customers, and others in an effort to submit wrongful information in an anonymous fashion. However, we've found this to be minimal as each comment is addressed by an ICE Manager as it is reviewed internal to the organization and continues all the way to the Senior Commander. ICE is a valuable tool to get direct feedback from our customers and we will continue to utilize this tool to evaluate our services. We can only hope that it's used properly.
No comments:
Post a Comment